Mike Fitzharris became President, HSN in December 2017, and expanded this role in October 2018 to include responsibilities at QxH, which comprises Qurate Retail Group’s two largest brands in the U.S. by revenue: QVC and HSN.
Mike oversees QxH Video Platform Expansion and Distribution and the HSN Digital, Content, and Broadcast operations. Mike also leads the development and growth of the HSN brand, which is based in St. Petersburg, Florida.
Previously, Mike served as CEO, Representative Director and Chairman for QVC Japan, QVC, Inc.’s largest international market. During his two years in this role, Mike re-energized QVC Japan, while building a sustainable business for the long-term.
Prior to joining QVC Japan, Mike served as Chief Operating Officer of QVC UK, with responsibility for Customer Fulfillment Services, including Contact Center Operations, Supply Chain Functions, Warehousing and Business Intelligence. Mike began his QVC career in the UK in 1997, working across a number of areas before taking on the role of General Manager of Operations Support. He rejoined QVC in April 2012.
In both the UK and Japan, Mike has guided large teams across multiple sites to deliver superior performance by keeping the customer at the center of everything they do. He has developed and launched innovative strategies to increase sales, attract new customers, elevate the customer experience, increase loyalty and improve efficiency. His expertise spans marketing, finance, operational analysis and other areas.
Prior to rejoining QVC, Mike served as Chief Operating Officer at Rakuten Play.com, the UK’s leading entertainment ecommerce company, with strategic tactical responsibility for operations and the management of a multi-million pound operating budget.
Mike earned his bachelor’s degree in accountancy with honors from the University of Northumbria.
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Strengthening Relationships and Supporting Each Other in Challenging Times
March 27, 2020: In this time of extraordinary challenge, we are determined to support our customers, team members, communities, and vendors, while working together with government, community, and trade organizations to ensure that we’re always acting in a safe and responsible manner.
Beauty with Benefits Named a “Best in Influencer/Social Selling” Winner
March 12, 2020: In recognition of the event’s great impact, the 2019 QVC, HSN & CEW Present Beauty with Benefits campaign received the eTail Best-in-Class Award in the category of “Influencer/Social Selling.”
The Power of Seeing Beauty Through A New Perspective, With Carmindy
March 10, 2020: We sat down with Carmindy in the latest episode of our “My Starter Story” series to learn more about how her past helped prepare her for the empowering role she plays for so many women today.