Chief Commercial Officer, QxH
Mike Fitzharris was named Chief Commercial Officer, QxH, in July 2021. In this role, Mike leads Merchandising, Planning and Programming, and Operations (including Fulfillment and Customer Service and Experience) for QVC® US and HSN®. Mike also provides site leadership for the HSN brand headquarters in St. Petersburg, Fla.
Mike most recently served as President, HSN, with responsibility for developing and growing the HSN brand and leading QxH Operations and global Inbound Logistics and Quality Assurance. Prior to this, Mike served as CEO, Representative Director, and Chairman for QVC Japan, QVC, Inc.’s largest international market. During his two years in this role, Mike re-energized QVC Japan, while building a sustainable business for the long-term.
Before joining QVC Japan, Mike served as Chief Operating Officer of QVC UK, with responsibility for Customer Fulfillment Services, including Contact Center Operations, Supply Chain Functions, Warehousing, and Business Intelligence. Mike began his QVC career in the UK in 1997, working across a number of areas before taking on the role of General Manager of Operations Support. He rejoined QVC in April 2012.
In the UK, Japan and at HSN, Mike guided large teams across multiple sites to deliver superior performance by keeping the customer at the center of everything they do. He developed and launched innovative strategies to increase sales, attract new customers, elevate the customer experience, increase loyalty, and improve efficiency. His expertise spans merchandising, supply chain, customer service, marketing, finance, operational analysis, and other areas.
Prior to rejoining QVC, Mike served as Chief Operating Officer at Rakuten Play.com, the UK’s leading entertainment ecommerce company, with strategic tactical responsibility for operations and the management of a multimillion-pound operating budget.
Mike serves on the Board of Trustees for Johns Hopkins All Children’s Hospital. He was recognized in the Cablefax 100 in 2019. Mike earned his bachelor’s degree in accountancy with honors from the University of Northumbria.