Energy-Efficient Operations

We will reduce energy use in our operations through implementing replacement programs such as LED lighting and additionally introducing sustainable practices into our capital expenditure and long-range planning. We also intend to seek out low/zero carbon technologies and the use of renewable energy where possible.

Carbon Footprint

At Qurate Retail Group we understand that climate change is without a doubt one of the most pressing challenges facing the planet and humanity today. As a global company, one that believes in doing things the right way, we have a responsibility to reduce the impact our operations have on the planet in the creation of greenhouse gas emissions. Recently we completed our first global carbon footprint across scopes 1 & 2 emissions, culminating in the setting of an initial emissions reductions target.

  • Scope 1 Emissions: Direct emissions from combustible fuels and other sources that occur directly on site.
  • Scope 2 Emissions: Emissions that occur off-site to produce electricity or steam purchased for use at a company’s location.


Bar Chart showing Scope 1&2 Greenhouse Gas Emissions 2017-2020
Bar Chart showing Energy Consumption for 2017-2020

The boundary of our environmental footprint is QVC (all markets), HSN and Zulily (Cornerstone Brands are excluded due to lack of available data). This boundary therefore accounts for 98% of Qurate Retail Group revenues and was originally conducted in 2018 with a look back at 2017 data for comparison purposes. Given this, we consider our baseline year to be 2018. The coverage of our 2017 carbon footprint included 100% of the locations in our boundary for scope 1 and 71% for scope 2, however we were able to improve our calculations and scope over time to include 100% of emissions for scopes 1 and 2 for 2018 through 2020 respectively. Our carbon footprint for 2020 has been verified by a third party and our assurance statement can be found here.

Scope 1 & 2 Greenhouse Gas Emissions Target

Reduce scope 1 and 2 greenhouse gas emissions from operations worldwide by 14% from a 2018 baseline

*The United Nations Sustainable Development Goals (SDGs) encompass 17 goals that aim to align international efforts to leave a better planet for future generations.

This reduction will be achieved through the rationalization of our current real estate portfolio, a shrinkage in the overall ft², combined with additional new build facilities that are being designed and equipped to incorporate energy efficient infrastructure from the outset. Further reductions will be made through specifically targeted capital investment across all of our facilities in energy management systems to monitor usage aligned to business operations, alongside a phased introduction of LED lighting and a life cycle approach for all newly constructed facilities and refurbishments of existing ones.

(Photo credit: Meyer Design)

LED Lighting

2021 LED Lighting Infographic

What We've Done To Date

Our first and ultimate aim is always to introduce passive solutions into our buildings, such as natural daylight and ventilation where and whenever possible. This supports improvements in the working environment and team member experience. As part of our aim to significantly reduce our carbon footprint and energy costs, we have embarked on a plan to install LED lighting across all newly constructed properties and where beneficial, to all refurbishment projects as well. The installation of additional lighting controls limits the hours of operation to only those times when spaces are occupied, thus further reducing our carbon emissions.

Heating ventilation and cooling systems (HVAC) account for approximately 50% of our carbon emissions throughout our office spaces. We make every effort to significantly reduce this footprint through the selection of an efficient primary plant, heat recovery between air flows, effective controls, zoning, and time controls supporting the increased efficiency of HVAC systems.

Combined Cooling, Heat and Power (CCHP), or tri-generation is one of the most financially and environmentally proven ways to generate electricity. Waste heat in large power stations is released into the atmosphere, making the energy generation model inefficient. We are proud to have tri-generation at our QVC headquarters in Italy.

Furthermore, solar panels have been installed at several of our Fulfillment Centers, which provide our operations with renewable energy in several areas of the United States and in Japan.

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