Qurate Retail Happenings

QVC Provides Update on Rocky Mount, N.C. Distribution Facility Fire

December 19, 2021:  QVC provided the following update on the fire at its Rocky Mount, N.C. Distribution Facility:

On behalf of QVC and all our team members, we are heartbroken to learn of the passing of one of our contractor colleagues, Kevon Ricks, in the wake of the tragic fire at our QVC Rocky Mount, N.C. Distribution Facility. Our thoughts and prayers are with Kevon’s family and friends.

Our continued focus is on all our impacted team members and ensuring their well-being and safety in this difficult time. Our thoughts and prayers are with all of them as well.

We thank the first responders, state and local authorities who are still working to put out the fire so that they can investigate its cause. We are supporting them in their efforts, including working together to coordinate local resources for our team members, and we deeply appreciate their commitment to partnership and to the Rocky Mount community. We are taking the following steps to support our Rocky Mount team members:

  • We are providing shutdown pay to all team members unable to work due to the facility shutdown from December 18 through December 31 and are actively assessing next steps for 2022.
  • We have set-up an alternate site for Rocky Mount team members to meet in-person with our People team leaders for one-on-one support.
  • We have created a team member information hotline with updates on this tragedy and the opportunity to leave questions.
  • We are reminding team members about our Employee Assistance Program, which provides counseling and other health-related referrals. This program is available to all team members and can be called at any time.

For our customers, we are still working to understand the impact to their orders and returns. Our Customer Care representatives are prepared to help as this situation continues to evolve. We appreciate our customers’ patience and their outpouring of support to our Rocky Mount team.

This is an evolving situation and we will continue to share updates on our response efforts as we are able to.

Note: Our Qurate Retail, Inc., President and CEO David Rawlinson is in Rocky Mount today to meet with and offer his support to team members.

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