QVC’s and HSN’s Response to COVID-19
Updates on Our Actions to Support our Customers, Team Members, Partners, and Communities.
As we continue to monitor this rapidly unfolding situation, our top priority is to help our customers, team members, vendors, and guests stay safe, while supporting our communities. This blog outlines our efforts to do so in a responsible manner. We will continue to provide updates as we have new information to share.
Posted: April 01, 2020
Supporting Our Communities
Our hearts go out to everyone who’s been impacted by COVID-19. We want to do our part to help, and we’re starting with an initiative that can create an immediate and positive change in the lives of people in our communities.
The ongoing public health challenge has made it increasingly difficult for some people in America to gain access to food, including children who rely on free or reduced-price meals in schools and seniors who are unable to leave their homes. So, Qurate Retail Group (a select group of brands, comprised of QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, Grandin Road®, and RyllaceTM) is supporting Meals on Wheels America and No Kid Hungry by matching customer and team member donations – up to $1 million in total company contribution. We’re committed to making a minimum company contribution of $250,000 to each charity.
It’s easy to feel helpless at a time like this. If you’re looking for a way to help, you can join us in supporting these amazing organizations that address food security for the most vulnerable children and seniors. To learn more and donate, visit https://partnersingiving.benevity.org/community.
Together, we can make a difference.
Posted: March 23, 2020
Keeping Distance... Yet Staying Connected
QVC and HSN have always believed in the power of relationships – and we believe in that now more than ever. While we all try to navigate keeping a safe distance from one another, we think it’s also important to stay connected. We’re so grateful to have the continued opportunity to be welcomed into your homes, and we’re evolving our broadcast, web, and social channels to help support you through this ongoing challenge. While the whole world may be changing, one thing will never change: you’re a part of our family. And we want you to know that we’re looking out for all of the members of our family – including our team members, our vendors and guests, our customers, and our greater communities.
This situation is evolving rapidly, so our response is evolving rapidly, too. We hope to make this a place where you can always find the most up-to-date information on any changes related to your experience with our brands.
Overall, please know that we’re in close, constant contact with health, government, and industry authorities, and we’re carefully following all recommended procedures.
Our Customer Experience
While we’ve temporarily closed all of our retail stores to the public, our broadcast studios and warehouses remain operational. Like other networks and retailers who ship products, we’re continuing to serve our customers. We’ll keep working together with government, community, and trade organizations to ensure that we’re always acting in the interests of the common good.
We’re trying to offer more of the products you might need to shop for as this situation unfolds: food, home office items to keep you productive, fitness/wellness products, and cleaning items – as well as crafts, garden and other items to enjoy while at home. And we’re temporarily extending our return policy from 30 to 90 days to make sure you have enough time to safely complete your return or exchange.
When you tune in, you’ll notice fewer models and guests on air during our live show. We’re taking these measures to limit the number of people in our studios and facilitate social distancing while we continue to connect with you.
All team members who can work at home are now working at home, including many members of our customer service team. We’re keeping our distance, but still working together to be there for you.
For team members who need to perform their jobs on-site, including our warehouse and studio production teams, we’re taking every precaution to protect their health and safety. We’ve reduced the number of people on-site to allow for more social distancing; we’ve limited visitors and we are screening all people who come into our sites; and we’ve elevated cleaning protocols in alignment with the recommended protocols from the CDC.
We’re also taking measures to support our team members’ ability to make a living. In addition to offering flexible hours and expanding our work-at-home policy, we’ve made changes to our attendance policies and are offering additional paid time off options to support certain COVID-19 related absences. And we offer a variety of options to support our team’s wellbeing with our Employee Assistance Program.
Our Community Service
QVC and HSN have always been proud to support the brands we work with – both big and small. As this health challenge rapidly becomes an economic challenge as well, we hope to continue to help support our community of vendors and entrepreneurs by giving them a way to stay connected with customers – and creating new ways to support their businesses.
We’re also working to provide you with more content that’s relevant to what’s going on in your lives right now, as well as new opportunities for you to engage with our community. We’re using our airtime to communicate public safety announcements, and we’re generating new ideas to use the power of our broadcast and other platforms to share important information to benefit our communities nationwide.
It’s understandable to feel isolated at a time like this, but we take comfort in knowing that we’re stronger when we stick together and act as a community, looking out for the wellbeing of one another. So, we hope you’ll use this time to safely connect with your friends and family as well as find new ways to stay inspired. And remember – even as we keep our distance to stay safe... we’re all in this together.