• QVC
  • HSN
  • Zulily
  • Ballard
  • Frontgate
  • Garnet Hill
  • Grandin Road
  • QVC
  • HSN
  • Zulily
  • Ballard
  • Frontgate
  • Garnet Hill
  • Grandin Road

Shipping & Logistics

We are evaluating our distribution systems to identify ways to reduce scope 3 transportation emissions and prioritize the use of expanding consolidated shipping. In line with our emissions reduction goal, we are reviewing our entire distribution model to identify solutions that can be scaled across our sites and brands while aligning with customer expectations and demands. For example, QVC, HSN and Zulily consolidate customer orders where possible to reduce packaging and the number of trips required.

Here is how our shipping emissions stacked up in 2021:

2021 Shipping Emissions Graphic

Integrating HSN and QVC US Fulfillment Networks

As part of the current multi-year strategy, we continue to evaluate and optimize our US fulfillment operations to enhance delivery speed and lower operating costs. Key components of this evaluation and efforts include:

  • Combining HSN and QVC centers into integrated fulfillment centers carrying full product assortments of both brands.
  • Relocating some centers to reduce delivery time to customers and lower freight expenses.
  • Upgrading fulfillment technologies, including deploying our proprietary Warehouse Management System (WMS) to improve speed and efficiency of customer delivery across all brands.

The first step in this evolution was the opening of our state-of-the-art fulfillment center in Bethlehem, PA, in 2019 that handles both QVC and HSN product and fulfills approximately 25 percent of network volume. As our network optimization strategy continues, we expect that we’ll be able to further reduce waste, decrease packaging and improve upon our cost discipline.

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